No matter what level of the business hierarchy your role occupies, you’re going to tackle problems at one point or another. Resolving problems is one of the main responsibilities of a business, and they come at you from all sides. Customer queries, technical issues and supplier problems all happen so regularly that you’ll need effective measures of coming to terms with them if you’re to operate efficiently and well, with peace of mind.
Having a responsive and awesome online business will allow you to keep on top form when it comes to business proceedings. An unhappy customer is much more likely to pass word of mouth about their experience with your business onto one of their friends. If they have a good experience, they’re likely to recommend your service but not with the verve and intensity that a negative review will bring. People expect your business to be good and responsive, which is why when it isn’t, they will happily let you and others know about it.
Here are the best methods to stay online and function in a way that pays respect to both your customer and your business.
Software Testing Tools
Using thorough software development tools like qTest eXplorer will allow you to keep on top of bug testing and identify issues in code that are impeding the correct function of your website and internal software solutions. They will allow you to keep your IT team on top form and responsive to any issues that take place. It will also enable them to optimize their maintenance tasks to a degree, which is the heaven software developers around the world dream of occupying.
Your clients deserve support tickets when they have an issue. It’s much more efficient to communicate with people online these days, and so it’s pretty normal practice for small businesses to solely possess online support functionalities. This will allow your team to effectively organize the tickets that they need to prioritize and respond to them in a timely and efficient manner.
Effective Internal Communication
Even with a solely online business, you need great communication. If you have a team, even if they’re not in the same building as you, you need sensitive and ‘official’ methods of communication. Consider using IRC hosting messaging services for secure and encrypted instant messaging between departments, and use a secure, preferably home hosted email client to keep your staff in the loop and able to transmit important documents securely.
If you’re an online business just starting out, it’s likely that you don’t have enough money to host server farms in your home. Use online hosting solutions that might even help you arrange the layout of your website to keep everything on top form, and the site attractive to new business. This is the best way of making an online statement straight away, and the live support these services offer will allow you to direct any problem solving that needs to be done to their team. You are paying for it, after all.
These methods will help an online business of any size flourish, and regard problems as nothing but a small challenge to be laughed at.